When high quality conflicts with solving user needs
Imagine you go to the DMV.
The DMV has a waiting time of 3 hours.
One employee walks up to you and says “oh well hey we have a new beta program for you, and you’ll only need to wait 1 minute instead of 3 hours.”
Another employee appears out of nowhere and chimes in “hey yo 1 minute is not good enough for our standard. We can’t let anyone use it for now. Please go back to the 3-hour queue.”
I’ve been thinking about this a lot and had many interactions with users where they begged to use a subpar, sometimes unfinished, sometimes paid, feature because it would’ve saved them hours of their lives.
If I were to be honest with the users during a Zoom call, I wouldn’t have been able to reject them in good conscience.
“Play pretend to be honest to users in a face-to-face convo” should be a product development principle.